Visa, Master and American Express Card payments are processed through an online payment gateway system. You need not worry about your card information falling into the wrong hands because your bank will authorize the card transaction directly without any information passing through us. In approximately 25-30 seconds (depending on your internet connection) your bank will issue, using the online payment gateway, an authorization code and confirmation of completion of transaction.
You can also pay for your order through net banking options and the amount will be automatically debited from your account.
You should not take any action based on information on the Website until you have received a confirmation of your transaction. In case of confirmations to be received by email, if you do not receive a confirmation of your purchase/transaction within the stipulated time period, first look into your "spam" or "junk" folder to verify that it has not been misdirected, and if still not found, please contact us.
What is an e-ticket / e-voucher?
An e-ticket / E-voucher is a paperless electronic document with a unique confirmation number given to passengers. Passengers are required to produce the unique confirmation number at the airport airline counter to get the boarding pass / at hotel reception at the time of check- in to avail the services.
How will I get my e-ticket/Vouchers details?
Your e-ticket/vouchers details will be sent to the email address provided by you at the time of booking. If you do not receive your e-ticket within mentioned time please get in touch with us by Email or Phone.
Is it necessary to carry my e-ticket/Vouchers with me?
Yes, it is mandatory for you to carry a copy of your e-ticket/vouchers as sent by us.
you can cancel your orders anytime by sending us an email. Cancellations may be charged as mentioned in the package/ticket purchased.
Please refer to package specific amendment and cancellation policy for cancellation charges.
The refund accruing shall be processed within 15-20 working days from the date of the cancellation request and subject to receipt of the refunds from the service provider or Airline. If we have received the payment through a valid credit card, then the same will be refunded to your credit card. Payments made using any other form of payment will be refunded by cheque within a maximum of 30 days from date of cancellation. All refunds shall be processed subject to processing of refunds by the respective airline/service provider.
We acts only as a facilitator of services and shall not be held liable for any changes, deficiencies, disputes, etc. related to the services being provided by the third party service providers, including the matters related to delays in refunds or no refunds, of the fares and charges paid to third party service providers.
Please note convenience fee charged at the time of booking will not be refundable.
What are the cancellation/amendment charges?
Cancellation and/or amendment of packages/tickets are at all times subject to fees/charges/levies/payments as may be levied or may be payable to the relevant airline/service provides like hotel, transporters etc in accordance with such relevant airline/ service provides cancellation/refund policy. Prior to booking, you must acquaint yourself with the relevant cancellation/refund policy with respect to the Package /ticket to be booked. Any cancellation/amendment fees/charges/levies/payments levied by/payable to the relevant airline shall be to your account.
Note: Unless expressly stated otherwise, it is mandatory to contact Kashmir Tours India [ Unit of Discover India Vacations Pvt. Ltd.] for refunds . The above mentioned cancellation process and refund processing time may vary.